Terrible Service

<p>After being contacted for months on end to upgrade my decoder to the new Explorer, I finally made my way to the Vangate branch. The service seemed efficient and adequate however the follow up service of the new decoder actually being installed was horrible. The guys that assisted seemed very clued up however being told that I now need to pay an extra R900 after I spent R1999 earlier made me feel completely **********. This information was supposed to be provided to me at point of sale as per the gentleman assisting with the installation. To make matters worse there was no voucher in the box which was supposed to ensure that the installation is free of charge. I now need to be inconvenienced once again as I need to go back to the store. I feel that this is completely and utterly shocking service from Multichoice especially because I pay almost R1000 per month for this "services", surely I should get provided better customer service. </p>