TERRIBLE SERVICE

No wonder everyone is moving to NetFlix. I don't recall calling Multichoice and hang up with a smile. 3 months ago i requested to be connected to xtraview of which i then cancelled as I was not using the service. The next thing I was advised that I am owing R209 for pvr functions. No one bothered to explain to me that I will need to pay for these because my xtraview functions will be disconnected. I then requested that they cancel my PVR functions because no one bothered to explain to me that these will need to be paid for. Now my services have been DISCONNECTED. I was willing to meet them halfway and pay for the R209 that they claim that i owe to them. In future, please train your agent to provide all information to your customers. The company I work for, ensures that agents are given the BEST training so that our customers are happy customers. I need this resolved ASAP as this is causing so frustration and anger!!!!!!!!!!!!!!!!!