Terrible Service
<p>So I cancelled my account almost 2 years ago. Today I receive a call from Debt Collection I owe MultiChoice money. Wow really? So am I suppose to smell it? You cannot do your job and send an invoice and tell me I have an outstanding amount? No you cannot do your job. But for some reason you are so quick to give someone bad credit rating and hand them over. Service providers like you should get bad credit ratings. I would have paid imediately. So because you cannot send 1 lousy email I get a bad rep. I will never use your service again. </p>
Dear Susan Von Wielligh
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Dear Susan Von Wielligh
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Thanks for the email - but how much is it? You do not state the outstanding amount?
Thanks for the email - but how much is it? You do not state the outstanding amount?
Also. If i did interact and you provide the amount I do appologize. But then are you not suppose to send a 30 day, 60 day notice before you just hand someone over? If it was a phone call are you not suppose to send invoices with the outstanding amount. That is what gets me. I did not recieve any accounts. Nothing. No reminders. So how come you cannot send reminders but you can hand someone over. It means you are aware of the account. But you are not willing to interact with a client? That is what ****es me off. You are quick to hand someone over but not with sending a reminder. Not all refuse to pay outstanding account. You need to stop seeing us as *******. I will always pay my account as I know that it is someones business. How will i feel if someone is not paying me. If i receive an invoice i pay it. That is why I know you did not send an invoice or any reminders. If we did interact is was on the phone and you cannot use that as the only way to remind someone. Then anyone can phone me and say I owe them money. You need to think of your clients. Even a week before you hand someone over you can send a reminder. It costs you nothing it will prevent my credit record from getting a bad reputation. Stop thinking of us as suckers who you can just charge and charge and we will just bleed money. And it is almost all service providers in South Africa. We have to live with the lesser evil of them
Also. If i did interact and you provide the amount I do appologize. But then are you not suppose to send a 30 day, 60 day notice before you just hand someone over? If it was a phone call are you not suppose to send invoices with the outstanding amount. That is what gets me. I did not recieve any accounts. Nothing. No reminders. So how come you cannot send reminders but you can hand someone over. It means you are aware of the account. But you are not willing to interact with a client? That is what ****es me off. You are quick to hand someone over but not with sending a reminder. Not all refuse to pay outstanding account. You need to stop seeing us as *******. I will always pay my account as I know that it is someones business. How will i feel if someone is not paying me. If i receive an invoice i pay it. That is why I know you did not send an invoice or any reminders. If we did interact is was on the phone and you cannot use that as the only way to remind someone. Then anyone can phone me and say I owe them money. You need to think of your clients. Even a week before you hand someone over you can send a reminder. It costs you nothing it will prevent my credit record from getting a bad reputation. Stop thinking of us as suckers who you can just charge and charge and we will just bleed money. And it is almost all service providers in South Africa. We have to live with the lesser evil of them