Terrible service

The worst customer experience. Made a payment for March and April online on the DSTV self-service site after logging into my DSTV account and following the on-screen prompts to pay immediately via the PayU site, which DSTV uses for their online payments. After these payments were made my account showed R0 owed and next payment in 30 days. Now DSTV can't allocate these payments to my account because they say that there is no reference number for them to find the specific payment, even though there never was a space/option on the PayU site to enter a reference since you are logged into your account when making these payments and thus they should automatically be allocated to the account. Since March our DSTV services have been suspended every 4-5 days continuously and we have called the DSTV customer line and Billing department every single time this occurs, which is more than 10 times already, and every time we were told that the problem would be escalated, but still the problem persists. We are getting tired of paying for services which keep on being suspended as well as being told that the problem would be resolved, but nothing has happened since. We were even told that our services would not be reconnected until the finance department has allocated our payment, even though we have already payed for the month, which means that every day our service is suspended DSTV is taking R35 from us which we have already paid. This is totally unacceptable and we are tired of receiving such terrible service.