TERRIBLE SERVICE

I must place on record how dissatisfied I am with your service. I have been calling Dstv customer service for the past week to correct an error on your system which reflect a balance on my account. The consultant I spoke to has escalated my query to dstv price lock but still no joy. I made 3 calls to Dstv. The first call they said it will be resolved within 24 hours. After 24hours my account still remain the same. The second call again they said it will be resolved within 24 hours. Checked my account again still no changes. I called the 3rd time same story. Your query has been escalated and fast tracked it will be resolved within 24 hours and a consultant will call you. Its been over a week and nothing is happening. I keep on calling and still Dstv cannot resolve a simple accounting error on their system. It really worries me with the over charge and no one can even fix the problem.

My case numbers and dates called dstv below: 1) ********** 1-i361 2) ********** 1-i364 3) ********** 1-i367

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