Terrible service

I would like to express, how extremely dissatisfied I am with the service I received from multichoice.

Firstly I called the call center to change my boutique. It took the guy approximately 25 minutes to assist. I was told that the new plan will be cheaper as I will be receiving a discount. I will only have to pay in an additional R48 for the prorate of the Indian package. I was not receiving the activated channels due to the consultant not knowing how to assist to activate.

Already frustrated I called in after 10 minutes and a very friendly and helpful lady assisted me to conduct some setting changes which the first consultant could not assist with.

Two days later I received and sms informing me that I will be billed an amount close to R600 instead of R295 + the R48. I called once again and was told to ignore the messages as it was incorrectly sent out. My services was disconnected because I was told that I did not pay the R50 for the upgrade. This was becoming frustrating and why was this just not deducted out of my monthly account. What an inconvenience that I must go to a store an pay R50 cash. When I look at my statement I was now incorrectly billed of an amount R598.

This is your negligence. I made so many calls due to this and not my fault in any way. Your customer service consultants are pathetic.

I need my phone call money and my money that you took out without my permission. Service is going downwards and Netflix is taking over.