Terrible Service

<p>My wife app**** for the Explora price lock deal offered by Multichoice on the 19th of May 2017.</p> <p>At the time the consultant said that their sytem was slow, but completed the application.</p> <p>After the call my wife received an sms saying that her application has been successful and that multichoice will be in contact with her customer number. She has made four calls to follow up the progress of the elusive customer number. Everytime she speaks to a consultant they say that the matter will be escalated and they will get back to her. Today is the 29th and now no records of the application could be found on the system. Luckily the matter has been "escalated" </p> <p>I expected much better service from a company like Multichoice, Pathetic!</p>