1 reviews | Active since May 2018
Terrible service
I have bought a DSTV explora pricelock for R549 per month which includes installation on the 13 April 2018 and was promised that it will be installed in 5 days but still its not installed. I have called the DSTV for assistance and they asked me to call the accredited installers around Hammanskraal, still no help. No one is contacting me for follow up. Im using my airtime to get hold of DSTV and the installers and no one comes back to me. On saturday 05 May 2018, I called Innocent from DSTV centurion and he promised that the installation will be done an hour after our conversation, still no one pitched. Today I also called them and they gave me the number for field service, there was no answer. So frustated and angry.
Dear Paul Muthundinne
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Paul Muthundinne
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Paul Muthundinne
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you have received in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us
We currently investigating your concerns with our Field Service department for urgent resolution.
We will provide feedback by written or telephonic correspondence as soon as more information becomes available.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind Regards
Rupert
Best regards,
Good day Paul Muthundinne
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you have received in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us
We currently investigating your concerns with our Field Service department for urgent resolution.
We will provide feedback by written or telephonic correspondence as soon as more information becomes available.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind Regards
Rupert
Best regards,