Terrible service

We pay so much for subscriptions but get terrible service... I have a premium subscription and on my mobile I used to be able to access dstv all the channels. Tonight I can't access all the channels and the tell me go to the live chat and the consultant makes me do a whole bunch of thinks that don't work. Anyway I go to live chat again 5min later and the next consultant tells me that they are having technical problems with dstv which means they have no idea what they are doing , they don't train their staff well or one of the consultants are lying. Nevertheless the second consultant tells me that the technician is working on and and they don't have a turn around time... I will no doubt be downgrading or cancelling my subscription.