Terrible service

For the last 2 months I have tried to create a new connect ID. Without the ID I cannot connect to showmax or get any dstv support & account statements. If I phone the call centre, I get directed to livechat. Livechat directs me to call centre. It just carries on like this with no one to help me. Do not know where to go from here to get my problem sorted. It seems that no one at DSTV knows whats going on there... Problem started when I had to create a new account since my husband and I separated and I needed my own dstv. It's been an uphill battle because my ID number keeps on getting connected back to my ex husbands account.