1 reviews | Active since May 2017

11 May 2017, 11:32

Terrible Service

<p>We cancelled our home service, as it was useless, unfortunately we are using subscription service in our business still.</p> <p>We've not received an invoice for months. When we go onto their web page, you cannot view account balances nor invoices.</p> <p>We have however, received a letter advising of their increase in fees, so they know where to reach us, yet they cannot provide a single invoice.</p> <p>This is unacceptable service, if it was up to me, I'd have our business subscription cancelled as well.</p>

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply11 May 2017, 11:44
Official

Dear Zulaika Zulaika

We acknowledge receiving your query. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply11 May 2017, 17:49
Official

Dear Zulaika Zulaika

Thank you for bringing your concerns to our attention.

We have referred your complaint to our Commercial team for further assistance. They will be in touch within the next 24hrs.

Regards

Elna

DStv (MultiChoice)
DStv (MultiChoice)'s reply22 May 2017, 13:54
Official

Dear Zulaika Zulaika

We tried contacting you to no avail, this was a follow-up call. Please let us know if our Commercial team has been in touch with you.

We await your response.

Regards

Elna