Terrible Service
I signed up for the 2 month premium special that they had for Feb and March however I've been billed for the normal premium package. Every time I call them I'm either told my account will be updated within 24hrs or someone senior will call me, but that has never happened. I've been calling since Feb and to date nothing has been done.
Dear Bridget
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Bridget
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Bridget,
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Kindly be advised that the discount special was app**** on your account.
The R599.00 discount was only for the DStv Premium subscription the Access fee was not discounted.
Your Monthly subscription was calculated as follows:
1. DStv Premium R599.00
2. Access fee R85.00
3. Dstv Access R99.00 this is on the second decoder you have under your account.
Monthly subscription amounted to R783.00 per month
Our records indicate that you upgraded on the 07 February 2018, When you upgraded there was an amount of R142.38, that was payable immediately which was the difference in subscription fees to honour the upgrade.
The account currently reflects an overdue balance of R78.22, which is due immediately.
Please note that the discounted special has since ended, which means should you still want to remain on the Premium Package. An amount of R998.00 will be payable
1. DStv Premium R809.00
2. Access fee R90.00
3. Dstv Access R99.00 this is on the second decoder you have under your account.
Feel free to contact us should you require any further assistance.
Kind regards
Boitumelo
Best regards,
Dear Bridget,
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Kindly be advised that the discount special was app**** on your account.
The R599.00 discount was only for the DStv Premium subscription the Access fee was not discounted.
Your Monthly subscription was calculated as follows:
1. DStv Premium R599.00
2. Access fee R85.00
3. Dstv Access R99.00 this is on the second decoder you have under your account.
Monthly subscription amounted to R783.00 per month
Our records indicate that you upgraded on the 07 February 2018, When you upgraded there was an amount of R142.38, that was payable immediately which was the difference in subscription fees to honour the upgrade.
The account currently reflects an overdue balance of R78.22, which is due immediately.
Please note that the discounted special has since ended, which means should you still want to remain on the Premium Package. An amount of R998.00 will be payable
1. DStv Premium R809.00
2. Access fee R90.00
3. Dstv Access R99.00 this is on the second decoder you have under your account.
Feel free to contact us should you require any further assistance.
Kind regards
Boitumelo
Best regards,