1 reviews | Active since Mar 2018
Terrible service
I had an error with my decoder and called the call center to assist, spoke to Matshidiso, Kenneth and willington all of them were useless, asked for willington’s manager who came across very rude n clueless about customer service, he even hung up on me,I spent about a good R180 airtime n none of them could call me back wen asked to, as a paying premium customer I feel my money is going to waste and will be moving my services elsewhere emmediately. Tnx Dstv, because of u now I know “call centers are not the same” according to wellington’s Manager wat an experience I had
Dear Mpho Mahlong
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Mpho Mahlong
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Mpho
Please accept my apology for the poor customer experience.
It is possible that there might be a technical fault with your decoder. I have sent the signal to your decoder to clear off an error message displayed.
Please reboot the decoder by pulling out the power cable for five seconds. Replace the cable back on and allow the decoder to scan. Once done, the picture should be restored.
If the problem persists, kindly have the decoder tested at the nearest DStv service centre or agency. Our technical team will check the device and give the relevant feedback.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
Good day Mpho
Please accept my apology for the poor customer experience.
It is possible that there might be a technical fault with your decoder. I have sent the signal to your decoder to clear off an error message displayed.
Please reboot the decoder by pulling out the power cable for five seconds. Replace the cable back on and allow the decoder to scan. Once done, the picture should be restored.
If the problem persists, kindly have the decoder tested at the nearest DStv service centre or agency. Our technical team will check the device and give the relevant feedback.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,