1 reviews | Active since Aug 2016
Terrible service
I made a mistake and paid DSTV R17 000 instead of another beneficiary on the 5/02/2018. Even though DSTV has confirmed that the payment is reflecting in their account, I have not received my money bac**** Same excuses every day and mailed so many employees. They promise to do the payment if I forward a copy of my ID and bank account statement in a PDF format. I have sent that through more that 8 times already!!
I want my money back plus interest!!!!
The last person that I dealt with is Nomthandazo Mbatha
Dear Sonja Kruger
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Sonja Kruger
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Sonja
I tried to contact you today on *** but could not reach you.
I've also managed to trace your communication to *** using the case reference number provided. However, we still could not access your identity copy and bank statement. I have sent an email to Nomthandazo to assist in this regard.
It is very important that we have the required documents for security purposes. Please send to *** and respond back with your case reference number.
Once received, the finance team will be able to process your refund.
I apologised for the delayed response and all inconvenience caused.
Kind regards
Dinah
Best regards,
Good day Sonja
I tried to contact you today on *** but could not reach you.
I've also managed to trace your communication to *** using the case reference number provided. However, we still could not access your identity copy and bank statement. I have sent an email to Nomthandazo to assist in this regard.
It is very important that we have the required documents for security purposes. Please send to *** and respond back with your case reference number.
Once received, the finance team will be able to process your refund.
I apologised for the delayed response and all inconvenience caused.
Kind regards
Dinah
Best regards,