Terrible service

<p> </p> <p>On the 23rd of April, I chatted to Nonhlanhla via the live chat service available on the DSTV app. I requested to be upgraded to the premium package which Nonhlanhla assisted me with. When I asked how about how much will the total package be, as I also have the indian package, I was informed that the new subscription would be R1068 from the 25th of April. Nonhlanhla also informed me that I will have to make an immediate payment of R27.74 which I have done. Today, my account gets blocked. Again via the live chat facility, I chat to Ilasha. Ilasha says that I was supposed to have paid for the difference (R1068 – R594) as only the R594 went off my account. I informed Ilasha that I was not aware of this and Ilasha said that Nonhlanhla said that he/she called me and spoke to me via the phone informing me that I need to make a payment of the difference. This is a lie as I did not speak to anyone. I have a hearing problem and prefer chatting then talking over the phone. Ilasha then assisted me and said that I will need to pay the balance for the service to be reconnected to which I explained that I bank at Standard Bank and a payment to Absa would take about 3 days. I asked for a quicker solution so that I can be reconnected sooner. Ilasha said that he/she will find out for me and came back saying that he/she can process an ad hoc debit order which should be processed by latest 3pm today. Afterwards Ilasha said that he/she was informed that it would be immediate and assisted me to active the package. Ilasha also mentioned that he/she is in the process of reconnecting the indian add on and that I may end the chat in the interim. This chat was this morning at past 9. It is now 2 o clock and my indian package is not activated. I then chatted to Lunga who then said that I need to pay R839 and R229 for the Indian add on. When I said no, I have already been assisted with a debit order and cannot be paying R1000 again, he rep**** ‘oh my apologies, I’m only noticing this now”. And then says that I need to pay R229 for the indian add on. I also asked him if he had my statement open so that he can see what I’m seeing which is the R229 for the indian package and he says no. The service is very unprofessional. Consultants must be thought to do things right the first time!!! </p>