Terrible service

I called the call centre about 4 weeks ago to switch my current package to the pricelock package. My application was done over the phone and I was told that the Explora will be delivered in 7 to 10 workings days. I called the call centre again in the 13 December 2017 and was told that they cannot see my application. I was asked to send an e mail which I did and received an immediate reply saying an agent will call me within 8 hours still nothing. This is the worst service I have ever received from DSTV.