terrible service

I have been calling in for the past three days trying to get through to Multichoice sales people so that I could be assisted with a price-lock however everytime my details are being taken down but however no one really does call me back after I have provided my details. What makes me pretty upset is the inconsistencies of the service help desk spoke to FIKILE NGCOBO with my ***/I102, she advised that the time of my call yesterday was too late as the sales people had already knock-off, but waht really throw me off was that an agnet with the name Phumeza just put me on hold for 40minutes, she was even reluctant to even give her name not even sure if this is her name. I never knew it would be such a painful experience trying to acquire a "pricelock" and upgrade of service. I cannot believe the pathetic level of service from such a huge brand. I am lost for words, I hope the power that be would really consider take some of these agents on a service training course...