terrible service

<p>My Decoder stopped working. I was told by Multichoice when I phoned for insurance, that I have been insuring my old machine. So DSTV were aware and are aware that customers pay monthly for the wrong machine, but at no point inform the customer or alter the insurance.</p> <p>I phoned for solution, to this *****. Refund of monies received knowingly for wrong machine.. My last email to Multichoice with regards to this was End January and I still have no reply even though on the reply email it states within 48 hours they will contact.</p> <p> </p> <p>I also tried to cancel the viewing I was being charged for, as I no longer have a decoder. I was told I must still wait for another week they cant cancel until the following month.</p> <p>Knowingly Multichoice collect insurance for wrong machine,</p> <p>And even when you cant watch DSTV because their company has not bothered to alter the insurance. I am still billed!!!! Zero customer service. </p>