Terrible service

<p>I currently have a premium subscription with MultiChoice and i have been trying to upgrade to the explora.</p> <p>This started in 2015 when it was approved but I never received the decoder. A few months after the application was approved i received a call from their customer service asking how i was enjoying the new explora?? i told them that i never received it so i would not now how great it is. They apologised and said they would escalate the matter. This never happened or should i say the decoder was never delivered.</p> <p>I contacted them again a few months later to find out if i was ever going to get it. At this point they informed me that my application had expired and had to be redone. At first i refused but then after a further few months i contacted them back to redo the application.</p> <p>I went through all the steps again with them and waited for them to come back to me. When they called me back they said that my application was not successful. Bearing in mind that i already have a premium package with them that costs the same as the explora package. I asked for the reason why my application was not successful. They were not able to help me but they would get the correct department to contact me back. They did eventually contact me but the person was not authorised to give me an explanation and said they would get the correct person to contact me. This went on for a while when eventually i received a email with a explanation as to why i was unsuccessful. The reason was affordability.</p> <p>When I did the application I was asked to provide my expenses, which I did and they asked if they could do a credit check to confirm this I said yes. What they have done and it shows in the email is they took the expenses that I declared and the figure they got for the credit check and added them together, doubling all my expenses.</p> <p>Now I am back at square 1 again trying to get hold of someone to show them the mistake and nothing. Every time I phone they can’t transfer me anywhere and don’t get call backs ether. I was however reassured by the call centre lady that I must please be patient and that someone will contact me back. It has been a year and a half now already how patient must a person be?????</p>