Terrible service

<p>When my 84 year old father switched on his DStv on 29 Dec after not using it for a week, he got an E30-4 error. After rebooting failed to fix it, he called the help centre. After more than 20 minutes of them telling him to check this and check that, he ran out of airtime. I tried to clear the error using your self-help centre, but got an error that either the smart card number is wrong or I selected the wrong country. There is no option to select a country. He had to wait until 2 Jan for us to take him to the Multichoice centre in Centurion mall. There we had to wait 37 minutes before being helped. The lady who helped us quickly cleared the error on your system. Now why didn’t the useless guy from the call centre do that? Some other people we spoke to had the same error code. If you keep on causing such inconvenience for people, they might start to think it is not worth it and cancel the service.</p> <p> </p>