Terrible service

<p>I transferred ownership of my decoder over to my mother. There was an amount of R1000 I had to pay for the remaining days of November plus December but I still had a credit on my account. So I phoned the call centre and they said that they would transfer the credit from my account to my mothers account but they never did. I phoned the call centre once again and the lady informed me that she will do the transfer of credit that same day. Then my mother receives an sms that we need to pay R1031 this month. I phoned the call centre again today and another lady informs me that the transfer of credit was never done and that for it to be done she needs crtain documents. After being on the phone for 10 minutes using up a whole R30.00 of airtime my phone cut. Now please explain why the hell no one at dstv knows what they are doing. Why do your staff have to be such *****?! I cannot spend another R30.00 on airtime just to waste my time. I want the transfer of credit to be done TODAY!!!!! because I will not pay R1031 for **** service. I have been struggling with this issue for two months now and I have had enough. I pay you ******* R780 a month and you can't evendo something so simple. My mother will just have to cancel her account if this is the service we paying for. My ID number is ********** 033083 you will see the R200 credit, my mother's ID is ********** 220082. I expect that credit transfer to be done, you have today Thursday and Friday. You should be glad that I transferred ownership instead of just cancelling my dstv account. </p>