Terrible Service

<p>I called DSTV on the 17 September to upgrade to Premium; on the 25 September i called to downgrade.</p> <p>That was not done due to an error from their side.</p> <p>In October i was billed for 2 subscriptions’ went ahead and paid only 1 subscription which was Compact (R450)</p> <p>On the 31 October my services where disconnected got an sms stating i have short paid my Premium Subscription and that was not correct because I’m on Compact; I called on the same day my services where reconnected I was told a Journal has been created and awaiting approval. On the 5November my services were disconnected again I called same story my services were reconnected and I was told a Journal has been created and awaiting approval. Today the 10 Nov Services disconnected for the 3rd time in less than 2 weeks , same story again services connected I was told a Journal has been created and awaiting approval.</p> <p>I have spent more than 60 minutes trying to sort this error which is an expense I have to foot because of Multichoice Error.</p> <p>Is it fair that my services keeps on being disconnected whereby I have paid my subscription for November?</p> <p>For all the hours that I have been disconnected is not only fair for me to be compensated?</p> <p>Dealing with Multichoice is a day light nightmare</p> <p>I want my account sorted with immediate effect</p> <p>ID ********** 316083</p> <p> </p>