Terrible Service
<p>Yesterday i called you because i could not use all your self-service platforms and i wanted to downgrade my package, the call centre assisted me and gave me a balance to pay today as the other avenues of paying were not working. Iam surprised that myservice dont workthis morning. Are you going to pay me the reconnection fee or discount me for the hours that i did not have the service. You are useless</p>
Dear Tshepo
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Dear Tshepo
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Dear Tshepo
Apologies for the delayed and we sorry that you have been inconvenienced by this. Unfortunately we cannot promise that the system will not disconnect your service if no payment was received as service gets disconnected automatically.
With that being said, we have reversed the reconnection fee charged on your account, going forward please ensure that your payment reach on or before your payment date which is the 1st on every month to avoid disconnection and being charged R50.00 reconnection fee.
Further we did received your payment, your service is active and account is up-to-date.
Thank you for taking your time to contact us.
Regards
Elna
Dear Tshepo
Apologies for the delayed and we sorry that you have been inconvenienced by this. Unfortunately we cannot promise that the system will not disconnect your service if no payment was received as service gets disconnected automatically.
With that being said, we have reversed the reconnection fee charged on your account, going forward please ensure that your payment reach on or before your payment date which is the 1st on every month to avoid disconnection and being charged R50.00 reconnection fee.
Further we did received your payment, your service is active and account is up-to-date.
Thank you for taking your time to contact us.
Regards
Elna
Dear Tshepo
Apologies for the delayed response and we sorry that you have been inconvenienced by this. Unfortunately we cannot promise that the system will not disconnect your service if no payment was received as service gets disconnected automatically.
With that being said, we have reversed the reconnection fee charged on your account, going forward please ensure that your payment reach on or before your payment date which is the 1st on every month to avoid disconnection and being charged R50.00 reconnection fee.
Further we did received your payment, your service is active and account is up-to-date.
Thank you for taking your time to contact us.
Regards
Elna
Dear Tshepo
Apologies for the delayed response and we sorry that you have been inconvenienced by this. Unfortunately we cannot promise that the system will not disconnect your service if no payment was received as service gets disconnected automatically.
With that being said, we have reversed the reconnection fee charged on your account, going forward please ensure that your payment reach on or before your payment date which is the 1st on every month to avoid disconnection and being charged R50.00 reconnection fee.
Further we did received your payment, your service is active and account is up-to-date.
Thank you for taking your time to contact us.
Regards
Elna