terrible service

<p>I have purchased a decorder from pick n pay i was told it comes with an installation voucher. So i followed the information on the voucher to schedule a booking for an installer . The elsat call centre took down the information and send an installer will contact me.i recieved an sms with the installers number when i called him he said he does not deal with elsat vouchers.i called the number on the voucher who then said i should call the durban branch and when i do call theres no answer it goes straight on hold . This is terrible cos now i have a decorder which is off no use . They should provide us with factual information so where are aware not to purchase such items its now three days and i still dont knw how to contact an installer . This is not the first complaint regarding an incident like this so something should be done .</p>