SM
Storm M

1 reviews | Active since Aug 2016

28 Aug 2016, 11:06

Terrible service

<p style="color: #555555;">Received a message after being disconnect that I should pay R894 and I will get reconnected immediately, which was for premium package and pvr services and reconnection fee, now they telling me I have to pay over a R 1000 to get reconnected that is theft, the sms did not state that it's not my problem dstv has a problem with there automated service, they have enough money to then get a better server to handle these kinds of problems, don't personally let someone know via sms that they must pay this much and when they arrange for a payment tell them it's even more than that, that is terrible service, I will take this further no one ever phones me back or gets back to me they just interested in taking money, they reconnected me now and said I must promise to pay the outstanding by tomorrow or they will disconnect me again and I will be liable for reconnection fee again, this is ridiculous I hope someone phones me to resolve this before I get disconnected again, can't believe the service we get from the supposedly top TV provider we have, prove that stop just taking money</p> <p style="color: #555555;"> </p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply29 Aug 2016, 06:40
Official

Dear Storm Marshall

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Multichoice Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply29 Aug 2016, 10:33
Official

Good day Mr Marshall

Thank you for bring this matter to our attention.

We have tried to contact you without any success.

Our records indicate that you have been in contact with our call centre that assisted you in downgrading your service to DStv Access package.

They also explained the billing on your account and the amount due on your account.

Should you require any further assistance, please do not hesitate to contact us.

Kind regards

Rupert