Terrible service

Early December I app**** for dstv internet online and was given a contract of R999 including my subscription for 220gb a month. The router arrived about 4 days later. That's when the nightmare started. Since it arrived it had no internet connection so I sent an email and someone adviced that I should send my proof of residence and ID copy for my SIM to be Rica'd then it will be okay. I sent all required but days later still no internet access then I sent another email and this time was adviced to pay a pro rata fee of about R170 which I paid R200 and still days later nothing and this time on the app I have a balance of R1800 to be debited on my next debit date. This time I called to enquire why that much and the consultant advised me that there was a mistake there was a fee invoiced and she will forward to be removed and as for the internet she will get the bundles loaded. Days passed now it's about 2 weeks since I received the router and still no internet sent an email which to date has not been attended and called spoke to another lady told her the whole story and she said she will have a look at my account then get back to me which she did if few minutes but to advice me that my internet contract is about R400 and my subscription is about R800 which is not what I was quoted on their website by then I was already ****ed I asked her to put me through her superior she told me she is working from home and will get him to call me before end of the day, this was in December 31. I haven't received a call and had to reverse the payment of about R1800 that they sent and still no internet access. I'm at a point of canceling everything I'll stream tv.