Terrible service

<p>I app**** for a DSTV explorer on price lock on 05/05, someone called, I was approved and was advised that I will receive my decoder the next week. I received an sms to state that I will be contacted to inform me of the next step, but did not receive any feedback. I called yesterday and spoke to Xolani and he told me that I should have received the decoder already and he will escelate the matter. Someone called me and then told me that I should only receive the order by next week. I called today to follow up and check if everything was still in order, I spoke to Charmain and was told that the deliveries takes up to 15 days!!!seems like everyone has different time frames. I was never told that it would take this long and the lack of feedback is terrible. If I knew this would be the service I would get, I would never have app**** for the contract and would have settled for Netflix instead. You know you are going to have problems with a company that gives bad service if you have to complain before you even received their product.</p>