PF
Paul F
1 reviews | Active since Dec 2011
06 Mar 2025, 11:22
Terrible service
I received a message earlier this month that it was time to renew my contract. After trying to contact them telephonically 3 times to do it without any luck I reached them on Facebook Messenger and was told to use Whatapp instead which I did. The nameless call centre agent who I finally reached on Whatsapp had no clue how to assist me and kept asking the same questions over and over while only responding every now and then. After 2 hours of irritation I gave up without a renewal.
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Paul F's updateReviewer Update
09 Mar 2025, 09:54It's 3 days later and still my contract has not been renewed despite requesting call-backs and reaching out to them on their Facebook and Whatsapp channels several times.
All that happens is that on Facebook and Whatsapp you get answered after about 10 minutes with questions to identify yourself and then after explaining the reason for contacting them a message like "The Team will call you shortly" and initials of the "person" you speaking to for example last time it was NFS and previously TRM, TNN, SMK.
The biggest problem is that when someone new starts answering you have to provide all the information and explanations again and the you get the same responses which shows that the people employed to do this job have no clue.
All that happens is that on Facebook and Whatsapp you get answered after about 10 minutes with questions to identify yourself and then after explaining the reason for contacting them a message like "The Team will call you shortly" and initials of the "person" you speaking to for example last time it was NFS and previously TRM, TNN, SMK.
The biggest problem is that when someone new starts answering you have to provide all the information and explanations again and the you get the same responses which shows that the people employed to do this job have no clue.
PF
Paul F's update09 Mar 2025, 09:54
Reviewer Update
It's 3 days later and still my contract has not been renewed despite requesting call-backs and reaching out to them on their Facebook and Whatsapp channels several times.
All that happens is that on Facebook and Whatsapp you get answered after about 10 minutes with questions to identify yourself and then after explaining the reason for contacting them a message like "The Team will call you shortly" and initials of the "person" you speaking to for example last time it was NFS and previously TRM, TNN, SMK.
The biggest problem is that when someone new starts answering you have to provide all the information and explanations again and the you get the same responses which shows that the people employed to do this job have no clue.
All that happens is that on Facebook and Whatsapp you get answered after about 10 minutes with questions to identify yourself and then after explaining the reason for contacting them a message like "The Team will call you shortly" and initials of the "person" you speaking to for example last time it was NFS and previously TRM, TNN, SMK.
The biggest problem is that when someone new starts answering you have to provide all the information and explanations again and the you get the same responses which shows that the people employed to do this job have no clue.