SU
Sandra U
1 reviews | Active since Sept 2019
20 Sept 2024, 10:00
Terrible service
I am very very dissapointed in the service that i am recieving from dstv i paid my account using capitec pay from their website they have failed to allocate the funds to my account and reconnect my service its been a week now nobody even bothers to follow up except for one lady that called on sunday and connected me on dstv access 'YET I PAID R399.00 FOR DSTV COMPACT'...this is the worst service I have recieved from DSTV .... they keep putting me on hold with no help in the end
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
20 Sept 2024, 10:34Hi Sandra,
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply20 Sept 2024, 10:34
Official
Hi Sandra,
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
SU
Sandra U's updateReviewer Update
25 Sept 2024, 12:46 Hello DSTV
After five days with no response from you, my money is gone and no service has been provided. I demand a refund as it is clear you are unwilling to fulfill the service I paid for. This is the worst service I have ever experienced. Your consultants are all dishonest and none of them have honored their promise to call me back. Despite numerous emails, I have received no response from your company, leading to wasted data and airtime. I may have to drive from Boksburg to your Randburg head office to either get my money back or have my service connected. It makes me question if it's even worth it as I may still encounter this unacceptable customer service.
After five days with no response from you, my money is gone and no service has been provided. I demand a refund as it is clear you are unwilling to fulfill the service I paid for. This is the worst service I have ever experienced. Your consultants are all dishonest and none of them have honored their promise to call me back. Despite numerous emails, I have received no response from your company, leading to wasted data and airtime. I may have to drive from Boksburg to your Randburg head office to either get my money back or have my service connected. It makes me question if it's even worth it as I may still encounter this unacceptable customer service.
SU
Sandra U's update25 Sept 2024, 12:46
Reviewer Update
Hello DSTV
After five days with no response from you, my money is gone and no service has been provided. I demand a refund as it is clear you are unwilling to fulfill the service I paid for. This is the worst service I have ever experienced. Your consultants are all dishonest and none of them have honored their promise to call me back. Despite numerous emails, I have received no response from your company, leading to wasted data and airtime. I may have to drive from Boksburg to your Randburg head office to either get my money back or have my service connected. It makes me question if it's even worth it as I may still encounter this unacceptable customer service.
After five days with no response from you, my money is gone and no service has been provided. I demand a refund as it is clear you are unwilling to fulfill the service I paid for. This is the worst service I have ever experienced. Your consultants are all dishonest and none of them have honored their promise to call me back. Despite numerous emails, I have received no response from your company, leading to wasted data and airtime. I may have to drive from Boksburg to your Randburg head office to either get my money back or have my service connected. It makes me question if it's even worth it as I may still encounter this unacceptable customer service.