Terrible sercice from Multichoice as a whole.

I've been struggling with Multichoice for 3 days now. I downraded my package and they didnt do it correctly. After paying R499 for compact and the pause and play and box office feature, my service was still disconnected and I had to call ask them to activate it. Now its activated but I still don't have catch up and all the things that come with that additional R100 I paid. I've been on hold for 32 minutes after Anelisiwe said she needs to check some thing and get back to me and I've also contacted your Twitter page and they promised to get in touch via DMs but still nothing!!! This is terrible service I must say!