Terrible Self service Re Explora/Compact Package
My partner and I decided we want to get the Explora with the Compact Package... We went onto their website where you fill in a form to be filled out... This was on the 24th of April 2016...Today is the 29th so a wait of 5 days to be phoned is okey with DSTV/Multichoice.. I would not have been so upset if they kept to their word.. because I have messaged them numerous times and each time get given a false promise.. when my partner tried to phone them today he was told they could not help him as the relevant department has to phone him.. Sounds to me like someone that did not feel like working. Where in your life do you phone a company that sells a product and get told they can not sell it to you as the correct person has to phone you... I wonder if this complaint will even get any attention from the relevant department... What has happened to your customer care? There is no service whatsoever!
Dear Christopher Van Der Wath
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received.
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter
Dear Christopher Van Der Wath
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received.
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter