Terrible Product & Pathethic service

<p>I purchased a DSTV PVR HD Decoder in 2015. I have taken out insurance with DSTV with my subscription. I have had endless problems with this Decoder and taken it numerous times to DSTV walkin centres. The decoder reboots all the time, while watching a movie or sport. It stops recording a series that i set to record, halfway in the season. I sent DSTV an email via their website describing all my problems and received a reply a month later stating that they had a problem with their system and emails were lost and must re-submit my query to them. I called the call centre 3 times in this month to cancel the insurance that i pay to DSTV . The first time i called, i held on for 46 minutes from my cellphone to a consultant, after a minute into that call, the line was cut without them cancelling my service. I called back 2 times and held on around 8-10 minutes each time as i still could not speak to a consultant to terminate my services. It is unacceptable to pay for a device and monthly insurance and service fees and derive no benefit from it.</p>