AS
Ayanda S

1 reviews | Active since Sept 2016

10 Sept 2020, 11:04

Terrible product.

I’m seriously frustrated with multichoice/Dstv. In 2018 I purchased an explorer decoder and only started using it early 2019. The decoder worked for less than 5 months then started saying “hard drive disk full” and I do not have a working hard drive, my pvr functionalities won’t work. Took the decoder back to multichoice in Randburg and was told it’s faulty and needs to be replaced. Payed R600 for a replacement and less than 5 months this replacement has also started doing the same thing. This is so frustrating because I pay over R900pm for services which I cannot even access because of the unreliability of their product being the explorer. I can’t watch catch up nor rent movies, let alone pause and rewind but I pay for all those functionalities. Now I have to go in again and get another replacement which they’ll probably want to charge me for in a space of less than 12 months. This is really unacceptable!!

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Sept 2020, 11:47
Official
Hi Ayanda, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team