Terrible onboarding process
This is one of those companies that wonder why they are losing clients but delivers one of the worst sales experiences currently in South Africa. Was all excited to sign up to watch the Euro games with my son, but after an hour and a half of frustration with chat bots , online agents and unhelpful dashboard , it will be with a streaming company from overseas. Fix your onboarding process or you will lose many potential clients.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
19 Jun 2024, 19:13Hi Daniel,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply19 Jun 2024, 19:13
Official
Hi Daniel,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
's updateReviewer Update
11 Aug 2024, 21:21Still have not been able to subscribe and am just not bothered, netflix its is.
's update11 Aug 2024, 21:21
Reviewer Update
Still have not been able to subscribe and am just not bothered, netflix its is.