Terrible multichoice

Multichoice switched off my dstv account after upgrading it mid month without sending notification. They also did nor inform me i needed to make payment immediately when i upgraded package. I have a monthly debit coming off my account every month & no one told me i had to physically pay in the money. Why shouls i pay a reconnection fee for a fault not of my own doing.

I think its time i did away with a terrible service.