TERRIBLE INSTALLATION
<p>I bought aDSTV decoder on the 05th May 2017 at PRESIDENT HYPER in krugersdorp.Iwas told not to open the decorder boxuntil the installer comes.The retail gave me the business card of the installer.Icalled the installer friday evening and he promised to come.The next day which was Saturday for installation.He came without asking the people he got at my place where must he install the dish ,he used his own discretion and put it wherever he wanted to .Icalled him and he later told me that he has finished his installation .Arriving home I found a very shoddy job has been done ,I called him to come fix and he **** to me saying he was already in Rusternburg.I realised that there was nosignal and again called him.He said to me I must call Multichoice for activation.Icalled Multichoice theactivated the system but still there was no signal.Again I called Mutichoice and the said to me evrything was correct from their side.Later in the evening I called him again and he said to me he will come on Sunday morning,he didn't pitch up and his cellphone was off.I went to the retailer and they tried to call him also and his phone was still off.I have been calling him daily and he's been lyin to me that he will come to fix the mess he has made and activate the signal for up until today he hasn't come .This morning I received an sms from Multichoice to rate the installation .iI rated him 1 because of his inefficiency and poor customer service.</p>
Dear CHOKOE MEGALE
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear CHOKOE MEGALE
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Chokoe Megale
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice Installer and the level of service you experienced in this regard.
Please allow me to rectify the situation by allowing us to investigate the situation and assist you urgently
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Kind regards
Rupert
Best regards,
Good day Chokoe Megale
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice Installer and the level of service you experienced in this regard.
Please allow me to rectify the situation by allowing us to investigate the situation and assist you urgently
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Kind regards
Rupert
Best regards,
