NC
Nthabiseng C
1 reviews | Active since Feb 2018
23 Aug 2018, 12:22
Terrible Experience with DSTV
I have been calling customer care and waiting for a call-back from the price-lock department. I am being billed for a service I do not use, keep arranging for payment and paying but still no re-connection of services! Any proper assistance from MultiChoice???
I have called them every month with no fail for them to resolve the issue with no satisfactory response and different responses from every call centre agent I speak to.
Terrible customer service - terrible experience EVER....
Then you wonder why you are losing customers to Netflix!!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
24 Aug 2018, 09:35Dear Nthabiseng Khumalo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply24 Aug 2018, 09:35
Official
Dear Nthabiseng Khumalo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
24 Aug 2018, 11:15Good day Nthabiseng
Thank you for sending us your query.
Our records confirm that you have been assisted. The payment arrangement has been loaded. For this reason, you're required to pay R3364.61 for the reconnection of service.
The service cannot be restored when there's no payment reflecting in the account.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply24 Aug 2018, 11:15
Official
Good day Nthabiseng
Thank you for sending us your query.
Our records confirm that you have been assisted. The payment arrangement has been loaded. For this reason, you're required to pay R3364.61 for the reconnection of service.
The service cannot be restored when there's no payment reflecting in the account.
Kind regards
Dinah
Best regards,