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Nthabiseng C

1 reviews | Active since Feb 2018

06 Feb 2018, 21:37

Terrible Experience with DSTV

Month on month I am calling DSTV to find out why they are not debiting my account as per our contractual agreement. They (MultiChoice) then decided to cancel my pricelock plan demanding a full settlement of the account.

I have called them every month with no fail for them to resolve the issue with no satisfactory response and different responses from every call centre agent I speak to.

Terrible customer service - terrible experience EVER....

0
Replies (9)
DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Feb 2018, 08:58
Official

Dear Nthabiseng Khumalo

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv Hello Peter team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply09 Feb 2018, 10:29
Official

Good day Nthabiseng

Thank you for taking my call today.

As discussed, the payment arrangement has been loaded on your account. The banking details are correct and your next payment is due by 27 February 2018.

I apologise for your inconvenience and thanks again for your continuous support.

Kind regards
Dinah

Best regards,

NC
Nthabiseng C's update09 Feb 2018, 10:53
Reviewer Update
-Good Day Dinah, Please advise if the service will only be restored after the payment? There is an error E19-4 .
DStv (MultiChoice)
DStv (MultiChoice)'s reply09 Feb 2018, 15:41
Official

Good day Nthabiseng

The service is active on our side.

I've sent the signal to clear off the error message displayed. Please reboot the decoder by pulling out the power cable for five seconds. Replace the cable back and allow the decoder to scan. Once done, the decoder should be restored.

Hope you’ll find the information above helpful.

Kind regards

Dinah

Best regards,

NC
Nthabiseng C's update13 Feb 2018, 10:24
Reviewer Update
Good Dinah, My services have been disconnected again. Kindly advise as I called twice last night and I was advised that they could not be reconnected until full payment is received. ,There are also missing channels on the service, no sabc channels, no 117, 130 or anything after 301.
NC
Nthabiseng C's update01 Mar 2018, 12:32
Reviewer Update
Good Day Dinah, The debit order for multichoice did not go off on 27 Feb. Please advise if I should make a manual payment?
NC
Nthabiseng C's update01 Mar 2018, 13:13
Reviewer Update
Dear Dinah, Now I am receiving messages to pay R4500 whereas the agreement was for R1459.17 for 6 months
NC
Nthabiseng C's update08 May 2018, 11:11
Reviewer Update
Hi Dinah, I have been going through the back and forth with consultants regarding payment, there is no debit orders going off my account still. Do I then need to do a manual payment? Please advise so I can arrange this with my bank upon my return to SA.
NC
Nthabiseng C's update20 Aug 2018, 12:19
Reviewer Update
Good Day Dinah, I have been trying to get assistance with the above but nothing, please help me