Terrible experience from call centre agents

My account number ***7. I am not so frustrated with DSTV. My package was changed form Premium to Compact plus and when i inquire to have the premium package reinstated i was told on numerous occasions that it will take 48 hours ,1 day and lately 1 hour. Up until today i am forced to watch outdated movies and programmes and i have to pay the premium package. I was told on Saturday that the technicians will fix the problem within 2 hours and nothing happened.