LB
Luke B

1 reviews | Active since Apr 2022

11 Apr 2022, 19:18

Terrible

Useless Been trying for 2 days to link my account was on a cool for 2 hours and 4 diferent people from live chat and still don't have channels we paid for dstv streaming premium yesterday and still isint wilting our account says active on dstv self service but no channels spoken to 4 diffrent dstv call centre member and 4 diffrent live chats Tried everything from deleting and downloading app again, re singing in and getting otp which always says please try again later and does not link the account... Never been so irratated in my life how can this not be sorted out after paying account but nothing to watch.Very stressful and no salutions..

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply11 Apr 2022, 22:56
Official
Hi Luke, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Apr 2022, 14:57
Official
Hi Luke,

We tried calling you on  *** but number is engaged. Please provide us with an alternative number so we can call you back and assist or provide us with your DStv customer number and email so we can link your subscription for you.

Kind regards,
DStv: Hello Peter Team
LB
Luke B's update12 Apr 2022, 18:43
Reviewer Update
Thanks for fixing the problem
It it working now for some reason
Thanks dstv
LB
Luke B's update12 Apr 2022, 18:43
Reviewer Update
Took 3 days but it's working