Terrible DSTV streaming

I canceled my decoders and changed to DSTV streaming only on 20 July 2022 and paid the R699 subscription - on 27 July the decoders were duly switched off and I was watching DSTV streaming only - on 28 August I was cit off and a bill of R1752 outstanding listed on my account - I paid to be reconnected but then called to sort this out - I was told I am still subscribed to 2 decoders and an extra view - that is though decoders were deactivated and I could not watch on them since 27th July. They then told me they canceled and I was only subscribed to live stream - but now at R839 per month - I asked why it went from r699 to R839? They could not answer - why did I pay R699 on 22 July if my decoders was never canceled(as with premium DSTV streaming should be free??) The account is a wholly mess and now I see I am subscribed for TWO DSTV streaming services?? I have been on the phone for 2.5 hrs now - DSTV is simply incapable of sorting this out!!!! I need management intervention!!-