Terrible DSTV service

Multichoice consistantly provides terrible service even though we pay close to a R1000. I called the call centre numerous times and keep getting the run around. I recently called with the same issue that I called for a month ago which was not resolved and still recieved no help. The agent advised me that he cannot help me, I should comment on the help icon on the app. I asked to speak to the duty manager and the agent advised that he cannot put me through because I had to go to his supervisor. I was put on hold and dropped the called after almost 30 mins of waiting.