KB
Keith B

1 reviews | Active since Nov 2023

26 Nov 2023, 12:40

Terrible DSTV multichoice service!

DSTV multichoice..... innovation or *****?

Streaming as advistised. Using the new app is absolutely dreadfull! Rest assured, there is nothing wrong with my internet connection. However, the streaming seems to be either a TV or internet connection issue.

Explora decorders .... having used one for the past 4 years we now told we need to upgrade purchase a new one. Which we proceed to do. Then new decoder = no extra view. I must now pay again to get an installer out as the Model 3B does not have the required input cable ports to accommodate extra view connections already in place.

New explora decoder requires set up as with all new devices. Does the catch-up function work? No! After a 48 minute call with the call center I'm told to take the decoder in for testing.

After a long year, DSTV is certainly testing my patience and have had enough. No wonder they have a multimillion rand loss in their financial results. One hopes this will continue !

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Nov 2023, 15:31
Official
Hi Keith,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 

Best regards,