1 reviews | Active since Dec 2014
TERRIBLE DSTV CONSULTANTS
I have recently installed and opened my DSTV account and for the past 3 months, I have been going back and forth trying to fix my DSTV account, because every month, my account has been blocked for some unknown reason! Every month, I am told that I need to pay some reconnection fee which was never my fault. Because I told the first consultant when i opened my account that I want to ensure that there is a debit order off my account and I do not want to pay cash. Nevertheless this has not be resolved and I am seriously ****ed off!<br> <br> DSTV i have interacted with 4 of your consultants both at the head office in Randburg and through the phone and I have just been promised the moon. Resolve this issue now!
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
According to our records you have been assisted with your request, reconnection fees are reversed and your banking details are reinstated.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us.
You may also request assistance from any of the below communication channels ( touchpoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elizabeth
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
According to our records you have been assisted with your request, reconnection fees are reversed and your banking details are reinstated.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us.
You may also request assistance from any of the below communication channels ( touchpoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elizabeth
Best regards,