Terrible DSTV call center service in resolving DSTV NOW missing channel issue.

My DSTV Now app only shows 4 channels since Monday and only 18 Catch-up titles. I have phoned on Monday to get this sorted out and was told that it is a system issue. The agent was not very helpful and wanted me to use the Whatsapp chat feature to resolve the issue. I left this and checked last night. It was still down. I checked today (Wednesday) and there has been no change. I phoned and was told that they can't help and that I should use the Whatsapp chat. I did this, but it is absolutely useless. It is a automated system and does not cater for my issue. I then phoned back and demanded to be helped. Once again there was no interest. They just said it is down and don't know when it is coming back. This is unacceptable. I am a Premium subscriber and are already paying through my ears for this just not to get any service.