Terrible Customer Support

Item: DStv (MultiChoice)
Rating: 1

<p>I called at 17:39 and was greeted by an extremely rude lady. I then asked her to process an downgrade for me to a lower packages after paying the outstanding balance, she told I still owe and I needed to pay. When asking for a break down she rudely hung up the phone. To DSTV management, please hire agents who are willing to offer customer and not drag your company name through the mud. Case number: ***6-c1.</p>

Helpful (0)

Replies (2)

DStv (MultiChoice)'s replyOfficial

20 May 2016, 06:55

Dear Mr TS Mahlangu

Thank you for bring your concerns to our attention. We will investigate and out internal process will be implemented.

According to our records you have been assisted and the billing on your account explained and your service has been scheduled for downgrade on the 1 June 2016 as requested.

Regards

Rupert

Best regards,

DStv (MultiChoice)'s reply20 May 2016, 06:55

Official

Dear Mr TS Mahlangu

Thank you for bring your concerns to our attention. We will investigate and out internal process will be implemented.

According to our records you have been assisted and the billing on your account explained and your service has been scheduled for downgrade on the 1 June 2016 as requested.

Regards

Rupert

Best regards,

's updateReviewer Update

22 May 2016, 19:42

Assistance was offered but in a rude manner, hanging up while client is still asking questions is considered rude and as bad customer service. If this is not an issue for your company then it is fine. I noticed my account is scheduled for a downgrade on the 1st June 2016. Thanks

's update22 May 2016, 19:42

Reviewer Update