Terrible Customer Service which is *********

I have called Multichoice since the morning today to permanently cancel my subscription as their service is useless. I spoke to Mzwakhe at the canellations department who **** to me and told me that the cancellation can only be done on my next debit order date which is not correct. I'm on a month to month contract and can cancel at any time. I called again now in the evening and spoke to many consultants Xolelwa who cut the call as soon as she heard my complaint, Abongile who transferred me to cancellations department knowing very well that the department is closed at this time, Zoleka who promised to have her team leader call me back immediately and Tyreece who has the nerve to tell me to call them again tomorrow to speak to the cancellations department. He can already hear that I have been sent from pillar to post and he still tells me to call again in the morning. That tells me that he is not trained for customer service because he kept on speaking over me which is not how you handle and irrate customer. The procedure is to listen, let the client vent, take notes and acknowledge the client. Nowhere does it says he must speak over a client. I have spent more than R60 to buy airtime to call multichoice. I want my subscription to be canceled with immediate effect today, my debit order went off on the 20th of February 2021 so you can take your premiums for 4 days and refund my pro-rata refund back to me and I want my R60 that I spent the whole day dealing with *********** people