Terrible Customer Service - Just cancel your account, save the headache

Terrible customer service. In trying to find out why I have been paying for Showmax but unable to access it, I had to reload airtime twice and was still not serviced. As a result, and out of sheer frustration, I have cancelled my entire subscription - DSTV & Showmax. Bad enough that I have to pay this much for the product, but now I must also pay in order to query the products I purchased - in time and money. Life is expensive enough, guys. Why are you making things more difficult? Just want it noted for your current customers. Hopefully you can do a better job retaining them.