Terrible customer service from Multi-choice.

Terrible service from Multi-choice. The chartbot reconnect a service that I disconnected 4years ago instead of the one I'm using. I asked that they reverse the fees and only present fees from the decoder I'm using. Just this 1 small request it's still hasn't been fixed in 7 weeks. What is the SLA for queries. Can someone from multi-choice please sort my issue out. This is 3rd hello Peter review in the same issue, still no resolution.