Terrible Customer service from DSTV

DSTV have been sitting with my query since May 2021. It is such a basic query that needs a yes or no. I do not understand this. They are taking me from Pillar to post on Twitter asking me to provide them with the same information over and over again. I provided them with the same information over and over again and they are still asking me to provide that information. If they had a competitor and they were not a monopoly I would switch to that competitor immediately. Like I do with banks when I get such terrible service from them. They even refuse to provide me with a reference number so that I can follow up on 1 reference from 1 person.